100% Quality Control Every project undergoes a thorough, page-for-page quality inspection by an experienced Quality Control Specialist. After this process is complete, a Final Check Specialist reviews the project to validate that instructions were followed and the copies are neat and ready for delivery. Before a Customer Service Representative delivers your project, they also look through the project closely to make sure the quality will meet or exceed your expectations. If there is ever a part of your project that is not completed to your satisfaction, we will redo the project immediately at no additional cost to your firm.
Immediate Access 24 Hours a Day, 7 Days a Week We realize that firms need legal document services they can count on at all times, whether it is during regular business hours or late at night. For this reason, Monumental is open 24 hours a day, seven days a week, including holidays. We can be reached at any time, day or night, to assist you.
Consistent Service Getting consistent, quality service in the legal copy industry can be difficult because of the high amount of turnover among salespeople and managers. Turnover is not an issue at Monumental, because the owners have made a long-term commitment to owning and operating the company. As a result, you will always deal with them and receive the highest level of service possible.
Open Communication with Clients One of the reasons for our exceptional service is that Monumental is open and honest about meeting your deadline. Monumental's goal is to maintain a long-term relationship with you and your firm, and we know that untruthful answers about deadlines will damage that relationship. If we feel your deadline cannot be met, we will tell you before taking the project.
Experience in the Legal Document Service Industry The owners of Monumental have 12 plus years of experience in the legal document service industry. Before starting Monumental, we handled many large cases and second-request productions, including Exxon/Mobil, Lockheed/Grumman, Bell Atlantic/Nynex, Lockheed/Loral, Texaco/Shell, Boeing/McDonnell Douglas, Enron, Dana/Eaton, Adelphia/DOJ and Raytheon/Hughes. Our experience enables us to handle your projects in the quickest, most efficient manner possible.
Free, Personal Pickup and Delivery Monumental will pick up and deliver each of your projects free of charge. We will also review every aspect of your project and confirm that we can meet your deadline before leaving your office. These procedures guarantee that your project is completed accurately and on time, every time.
No Rush Charges Whether you need your project completed in two hours, two days, or two weeks, you will never pay extra charges.
Exclusive Focus on Keeping the Technology in Richmond The use of technology in the day-to-day practice of law has grown tremendously in the last five years. To respond to this marketplace need, we have a large capacity, conveniently located production facility. We are committed to providing the best local litigation support in the city. Other companies have yet to realize the importance of offering a complete imaging solution locally in Richmond. Now law firms in Richmond will not have to worry about trying to manage their imaging projects from hundreds or sometimes thousands of miles away. We are able to quickly and accurately produce all of your work at our Richmond location.